International Shipping
We also ship internationally.
How to Order
Please send us an email with the product name(s) and quantity, name of recipient, company name, street address, country, zip code, telephone number, and payment method. We will send you a quote. If you accept the quote, please send us your Purchase Order as a PDF file. We will then send you an invoice (PDF) via email. Your product(s) will be reserved once we receive payment, and we will begin the export process.
Payment Method
You can choose to pay via PayPal or a bank transfer (advance payment required).
・PayPal
The customer is responsible for any PayPal fees.
・Bank Transfer (an advance payment made to The MUFG Bank, Ltd.)
SWIFT CODE: BOTKJPJT
BANK NAME: MUFG Bank, Ltd. (Branch Number: 626)
ADRESS: 3-16-8, Sotokanda, Chiyoda-ku, Tokyo 101-0021 Japan
TEL 81-3-3258-3011
ACCOUNT NO: 0305411
ACCOUNT NAME: Chubu Electric Company
※The customer is responsible for the remittance fee.
Fees
International shipments are subject to a flat business fee of 15,000 yen, regardless of the order total.
Postage
Order shipping will be paid for using COD (cash on delivery). Please notify us in advance of your DHL account number. The amount due on delivery depends on your agreement with your mail carrier. We will notify you of the weight and size of your shipment after packaging, and we ask that you contact your mail carrier for their fee information.
Order Flow
In-stock items will be shipped about one week after payment has been received.
Out-of-stock items may take a few weeks to be shipped.
Shipping
We use DHL for shipping. Shipping times will vary based on customs clearance, destination, and other factors, but orders are usually delivered within 3 to 14 days after shipment. All trade terms are FCA. All exports are classified as Permanent. We will send you an email with the AWB (Air Waybill) number when your order has been shipped.
Return Postage for Shipment Errors
If there are any discrepancies between your invoice and the product(s) delivered, we will pay for the return or exchange postage.
Customer Returns
If your invoice matches the product(s) delivered, we will not accept returns.
If you have any questions or concerns, please contact us via the Contact Form.
For exports to China, we will need to know your importer and exporter Customs Registration Code (CR Code) and Harmonized System Code (HS Code).
For imported and exported shipments, a CR Code is necessary to clear customs.
You will need to use an importer that has a CR Code, if you do not have one, in order to clear your shipment through customs. A CR Code is required for all shipments, with the exception of documents and goods for personal use. If your shipment has no CR Code, it may be held indefinitely by customs until a CR Code has been provided (regardless of its amount and whether it's been paid or is free of charge).
Additionally, all shipments being imported or exported, with the exception of documents, will require a Harmonized System Code (HS Code) to be indicated on the customs declaration form. To expedite imports and exports through customs clearance without delay, the HS Code must be input on the waybill in the proper area, along with an accurate description of the product and its value.
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